Frequently Asked Questions

Find answers to common questions about shopping, orders, payments, shipping, returns and everything else you need to know about FxStore.

FxStore

Shopping & Products

FxStore is an online lifestyle and fashion destination offering a curated selection of jewellery, clothing, watches, perfumes, handbags and home décor. Our aim is to make it easy for customers to discover distinctive products that complement their personal style.

To place an order:

Browse the products available on the FxStore website.
Select the product you wish to purchase.
Choose the required size, colour or other available options, where applicable.
Add the product to your cart.
Review your cart and proceed to checkout.
Enter your delivery and contact details.
Select an available payment method.
Review your order and complete the purchase.

You will receive order-related confirmation and updates using the contact information provided during checkout.

An account may not be required for every purchase. If guest checkout is available, you can place an order without creating an account. Creating an account can make it easier to manage your orders and account information.

FxStore offers a range of lifestyle and fashion products, including:

Jewellery
Clothing
Watches
Perfumes
Handbags
Home décor
Other curated fashion and lifestyle products

Product availability may change from time to time.

FxStore is committed to offering authentic products. Jewellery purchases are covered by the authenticity commitment stated on the website. Customers should refer to the individual product listing and applicable terms for product-specific information.

Yes, you can purchase FxStore products as gifts. If gift options or special packaging are available for a particular product, they will be indicated during the shopping or checkout process.

FxStore

Payments & Orders

Available payment methods are displayed during checkout. Payment options may vary depending on the customer's location, order value and other applicable factors.

FxStore uses online payment processing to facilitate transactions. Customers should complete payments only through the official FxStore checkout and should never share their card PIN, OTP, password or other confidential payment credentials with anyone.

Cash on Delivery availability, if offered, may depend on the customer's location, product and order value. The available payment options will be shown at checkout.

Please contact FxStore customer support as soon as possible if you need to change your delivery address. Address changes may not be possible once an order has been processed or dispatched.

Order cancellation may be possible before the order is processed or dispatched. Contact customer support as soon as possible after placing the order. Once an order has entered processing or shipping, cancellation may no longer be possible.

If you experience any issue with your order, contact FxStore customer support as soon as possible and provide your order number, the relevant product details and a description of the issue. The support team will guide you through the appropriate resolution process.

FxStore

Shipping & Delivery

FxStore offers shipping services, including worldwide shipping as stated on the website. Exact delivery availability depends on the destination entered at checkout.

FxStore offers free shipping on orders above ₹999, subject to the applicable shipping terms. Any applicable shipping charges will be displayed during checkout.

Delivery time depends on the destination, product availability, shipping method and other logistical factors. The estimated delivery information available at checkout or in your order communication should be used as the applicable estimate. International deliveries may require additional time because of customs and local delivery procedures.

Once your order has been dispatched, tracking information may be provided through your order or shipping communication. Use the tracking information provided to monitor your shipment.

Delivery estimates can be affected by courier delays, weather, customs, holidays, incorrect address information and other circumstances outside the store's direct control. If your order appears significantly delayed, contact customer support with your order number.

First, check with household members, neighbours or the building/security desk where applicable. If the package still cannot be located, contact FxStore customer support with your order details so the delivery can be investigated.

FxStore

Returns & Refunds

FxStore offers easy returns and states a 30-day money-back guarantee, subject to the applicable return conditions. Before returning an item, customers should review the current return policy and ensure that the product meets the eligibility requirements.

To request a return, contact FxStore customer support with your order details and reason for the return. The support team can provide the applicable return instructions. Products should be returned in the condition required by the applicable return policy.

Exchange availability depends on the product and the applicable return/exchange policy. Please contact customer support before sending an item back if you would like an exchange.

If you receive a damaged, defective or incorrect item, contact FxStore customer support as soon as possible after delivery. Provide your order details and, where requested, photographs or other information that can help resolve the issue.

Refund processing time can depend on the return being received and approved, as well as the payment method and financial institution involved. Once a refund is approved, the applicable amount will be processed according to FxStore's refund policy.

Jewellery returns are subject to the applicable return conditions. Customers should check the current return policy and the individual product information before initiating a return.

Certain products may be excluded from returns because of their nature, hygiene requirements, customization or other applicable conditions. The current FxStore return policy should be checked before making a purchase.

FxStore

International Orders

International orders may be subject to customs duties, taxes or other charges imposed by the destination country. Such charges, where applicable, may be the responsibility of the customer unless otherwise stated by FxStore.

FxStore

FxStore & Support

For questions regarding products, orders, payments, shipping or returns, customers should use the official contact/support channels provided on the FxStore website. When contacting support about an order, include your order number and registered contact details to help the team assist you more quickly.

Yes. Innovision Brand Management is the brand company supporting the development, management and growth of the FxStore brand.

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