Privacy Policy

Depending on how you use our website, we may collect the following categories of information.

A. Information You Provide to Us

When you create an account, place an order, contact us or otherwise interact with FxStore, you may provide information such as:

• Full name
• Billing and shipping address
• Email address
• Mobile or telephone number
• Account login information
• Order and purchase information
• Product preferences
• Information provided when contacting customer support
• Feedback, reviews or other communications you voluntarily submit

B. Payment Information

When you make a purchase, payment information is processed through the applicable payment service provider.

Depending on the payment method used, payment providers may collect information such as card details, bank information, UPI details or other payment credentials.

FxStore does not request or intentionally store your confidential payment credentials such as your card PIN, CVV or banking passwords on our own systems. Payment information may be handled by third-party payment processors in accordance with their respective privacy policies and security practices.

C. Automatically Collected Information

When you visit the website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Time spent on pages
• Referring website or source
• Date and time of visits
• Website interactions and usage information

This information may be collected through server logs, cookies, pixels, analytics technologies and similar tools.

FxStore may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

• Keep products in your shopping cart
• Remember preferences
• Maintain login or session functionality
• Understand how visitors use the website
• Improve website performance
• Measure marketing and advertising effectiveness
• Provide relevant content or advertisements where applicable

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality, including shopping and checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

We may use personal information for legitimate business and operational purposes, including to:

• Process and fulfil orders
• Deliver products
• Process payments
• Provide customer support
• Manage customer accounts
• Communicate about orders and transactions
• Respond to enquiries and requests
• Process returns, refunds and exchanges
• Improve products, services and website functionality
• Personalize your shopping experience
• Detect and prevent fraud, abuse and unauthorized activity
• Maintain website security
• Analyze website usage and performance
• Send marketing communications where permitted by law
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Protect the rights, property and safety of FxStore, our customers and others

If you have provided appropriate consent or where otherwise permitted by applicable law, we may send you information about:

• New products
• Offers and promotions
• Sales
• Collections
• Brand announcements
• Events
• Other FxStore updates

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations, shipping updates and important account notices, may still be sent where necessary to provide the services you requested.

We do not sell your personal information merely because you use our website.

We may share information with trusted third parties when necessary to operate FxStore and provide services to you.

These parties may include:

• Payment processors
• Shipping and courier companies
• E-commerce and website technology providers
• Hosting and cloud service providers
• Customer support providers
• Analytics and performance providers
• Marketing and communication service providers
• Fraud-prevention and security providers
• Professional advisers, such as lawyers, accountants and auditors
• Government authorities or regulators where legally required

Third-party service providers may process information on our behalf and are expected to use it only for appropriate business purposes and in accordance with applicable requirements.

FxStore is supported and managed by Innovision Brand Management.

Innovision Brand Management may process or access information where reasonably necessary for brand management, business administration, customer service, marketing, analytics, compliance, technology operations or other legitimate business purposes connected with FxStore.

Where personal information is shared within the business or with service providers, appropriate safeguards should be maintained in accordance with applicable law.

Depending on the service providers used by FxStore and the location of our customers, personal information may be processed or stored in countries other than the country in which you reside. Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data-protection requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Provide requested services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax and legal obligations
• Enforce agreements
• Protect our legitimate business interests

The exact retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, it may be securely deleted, anonymized or otherwise disposed of in accordance with applicable law.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and should immediately contact us if you believe your account or personal information has been compromised.

The FxStore website may contain links to third-party websites, applications, payment services, social media platforms or other services.

Those third parties operate independently and may have their own privacy policies and terms. FxStore is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the applicable privacy policy before providing personal information to any third party.

FxStore is intended for general audiences and is not knowingly directed at children who are below the minimum age required to use online shopping services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Opt out of certain marketing communications
• Lodge a complaint with an applicable data-protection authority

These rights are subject to applicable legal conditions and exceptions.

To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below.

If you create an FxStore account, you should ensure that the information associated with your account remains accurate and up to date.

You may contact us to request correction or updating of information, subject to applicable verification and legal requirements.

We may process personal information to identify, investigate and prevent:

• Fraudulent transactions
• Payment abuse
• Account misuse
• Unauthorized access
• Suspicious activity
• Theft or other unlawful activity

We may share relevant information with payment providers, fraud-prevention services, law-enforcement agencies or other appropriate parties where reasonably necessary or legally required.

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order or legal process
• Respond to lawful requests from government authorities
• Protect the rights or property of FxStore or Innovision Brand Management
• Protect the safety of customers, employees or others
• Investigate fraud, security incidents or unlawful activity
• Enforce our terms, policies or agreements
• Establish or defend legal claims

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

When we make changes, the updated version will be posted on the FxStore website with a revised “Last Updated” date.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy to the extent permitted by applicable law.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding the handling of your personal information, please contact us:

This Privacy Policy, the use of the FxStore website, and any dispute, claim or matter arising out of or in connection with FxStore, its products, services, transactions or these terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Any dispute, controversy, claim or proceeding arising out of or relating to the use of the FxStore website, purchase of products, services, transactions, this Privacy Policy, or any other relationship between the customer and FxStore shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

By using the FxStore website or purchasing products through the website, you agree to submit to the exclusive jurisdiction of the competent courts in Delhi, India, to the extent permitted by applicable law.

Nothing in this clause shall limit any mandatory consumer, privacy or other statutory rights that cannot lawfully be excluded or restricted under applicable law.